We are committed to providing you with respectful consistent, and effective care. Please review the policies below, which outline how our practice operates. If you have any questions, please feel free to contact us.

Appointments are scheduled by phone or email. All services are provided by appointment only.

Appointment Lengths:

• New patient psychiatric evaluation: 60 to 90 minutes

• Standard follow-up appointment: 30 minutes

• 15, 45, or 60 minute appointments may be scheduled based on clinical need, provider discretion, availability and/or patient request.

Telehealth services are provided via a secure, HIPAA-compliant platform.

General Follow-Up Standards

The following outlines general clinical guidelines. Individual treatment plans may vary:

Follow-up frequency is individualized based on clinical need, treatment response, medication changes, safety, and overall stability.

• 1–2 weeks: After an initial evaluation, medication initiation, or significant medication change when clinically indicated.

• 2–4 weeks: During medication titration, active symptom management, or when additional monitoring is needed.

• 4–8 weeks: During early maintenance after meaningful improvement and increasing clinical stability.

• 8–12 weeks: For patients with sustained clinical stability and no significant medication or safety concerns.

• Approximately 12 weeks: For appropriately stable patients requiring brief maintenance medication management.

• Earlier or more frequent follow-up: When symptoms worsen, medication changes are needed, significant adverse effects occur, safety concerns arise, or additional clinical assessment is warranted.

• Appointment duration: Visit length is based on clinical need. Brief medication-management visits may be appropriate for stable patients, while longer appointments are scheduled when additional assessment, treatment planning, medication management, or psychotherapy is clinically indicated.

These intervals are general guidelines and may be modified at the clinician's discretion based on the patient's individual clinical needs.

Appointment Duration

Appointment duration is determined by clinical need. Brief medication-management appointments may be appropriate for stable patients whose clinical needs can reasonably be addressed within a shorter encounter. Patients are expected to schedule sufficient time for their clinical needs, and the clinician may recommend a longer appointment when additional assessment, treatment planning, psychotherapy, medication management, or safety evaluation is necessary.

The above intervals are general clinical guidelines and are not intended to establish a fixed schedule for every patient. The treating clinician retains discretion to determine the appropriate follow-up interval and appointment duration based on the patient's individual clinical needs. Appointment frequency may be modified at any time as the patient's condition, treatment, or risk profile changes.

Patients should contact the practice sooner than their scheduled appointment if they experience a significant change in symptoms, medication-related concerns, or other issues requiring clinical attention. Scheduled follow-up does not replace the need to seek urgent or emergency care when an immediate safety concern or psychiatric emergency occurs.

Cancellations and No Shows

At least 48 hours’ notice is required to cancel or reschedule an appointment and cancellations with less than 48 hours’ notice or missed without notice will incur an administrative fee at the self-pay cost of the missed appointment time. This fee is not billable to insurance and will be charged to the payment method on file.

If a patient arrives 10 minutes or more after the scheduled start time, the appointment may be canceled and treated as a missed appointment.

Repeated cancellations without 48 hours notice or no shows (two or more within a 12-month period) may result in discharge from the practice.

If a patient has not been seen for more than six (6) months and has not scheduled a follow-up appointment despite reasonable outreach, the chart may be administratively closed and the patient discharged in accordance with applicable law.

Short-term medication refills may be provided at provider discretion following a missed appointment; however, a follow-up appointment must be scheduled promptly (typically within two weeks).

Communication

For scheduling or routine messages, please message (860) 809-3725 or reach out via email at renewalpsychiatry@gmail.com. For active thoughts of self harm call 988- mental health crisis hotline 24/7. If you are experiencing a medical or psychiatric emergency, please call 911 or go to the nearest emergency room.

Fees & Insurance

Renewal Psychiatry, LLC participates with selected insurance plans. The current list of in-network plans and current rate is available at: https://renewalpsychiatry.com/insurance-and-rates

Accepted insurances and appointment rates are subject to change. You will be given at least 30 days notice prior to any changes.

It is the patient’s responsibility to verify insurance coverage and deductibles with their insurance company prior to scheduling.

We will submit claims to insurance as a courtesy, however ultimate financial responsibility remains with the patient in the case of a denial.

Upon request, we will provide CPT codes and a Good Faith Estimate in accordance with the No Surprises Act.

A valid payment method must be maintained on file prior to receiving services.

Forms and Paperwork

Will only be considered for established patients under the care of Renewal Psychiatry for at least 6 months. Requests for administrative paperwork such as FMLA forms, disability documentation, or accommodation letters are not billable to insurance and will incur an additional fee for time spent completing these requests. Please allow 5-10 business days for completion. FMLA or disability forms: $75| Accommodation letters: $50

The above forms will be completed based on provider discretion based on clinical judgement. There are no guarantees of endorsement regardless of fees incurred.

Confirmation of treatment letters are free of charge.

Prescription Refills

Refill requests must be submitted using the Prescription Request Form on our website.

Refill requests are not accepted from pharmacies.

Requests must be submitted at least three (3) business days in advance.

Refills are not processed after hours, on weekends, or during holidays.

Patients must attend follow-up appointments consistent with their treatment plan to remain eligible for prescription refills.

All prescriptions are issued at the provider’s clinical discretion.

Controlled substances may require more frequent visits, urine drug screening, in-person evaluations, and prescription monitoring review.

Controlled substances will not be refilled outside of scheduled appointments.

Benzodiazepines will be prescribed for a maximum 14 day supply, or less, based on prescriber discretion.

Appointments